Shipping & Returns

 

PACT ACT

More Information about the PACT ACT can be Found Here

In December 2020, a congressional amendment to the PACT Act was signed into the law as part of the omnibus spending bill. The effect of this new law broadens the definition of tobacco products to include electronic cigarettes, vapes, eLiquids and vaping accessories. This means that after March 26th online retailers will be required to collect state and local excise taxes on vaping products and require Adult Signature (21+) on all deliveries nationwide. Other compliance requirements include labeling and packaging, record-keeping, and State and Federal registration and reporting.

At Online Vape Shop, we are committed and working diligently to ensure that we are in compliance with the PACT Act’s rules and regulations. We will be using a new shipping solution which is in compliance with different state and federal laws. Beginning April 2nd, we will begin transitioning to the new shipping solution which will be available for customers in certain regions of the U.S. The option will be shown at checkout.

Moving forward, all shipments will require an adult signature (21+) with I.D. check upon delivery, according to law. This will incur a $7 fee at checkout. We strongly advise shipping your orders to your place of work.

WHEN ORDERS ARE SHIPPED

Most orders are shipped within 24-48 business hours from the date of purchase; Monday-Friday, not including federal holidays. You may check the status of your order and view tracking at any time by logging into your OnlineVapeShop account.

WHERE WE SHIP

We ship within the Domestic United States, we do not ship internationally.

Some states have specific laws regarding the sale and shipment of our products. If you do not see your state in the drop down menu when placing your order, that means we have currently stopped shipping to your state pending review of your state’s regulations.

**Total Vape Ban States:**

We are unable to process and ship any orders to:

·    New York
·    Louisiana
·    South Dakota
·    Utah
·    Vermont
·    Maine
·    Massachusetts
·    Rhode Island
·    New Jersey
·    Maryland
·    California
·    Georgia
·    Hawaii
·    Illinois
·    Arizona
·    Kentucky
·    Arkansas
·    North Carolina
·    Washington DC
·    Wisconsin
·    Nevada

Any orders containing flavored e-liquids with shipping addresses to the above locations will be removed and refunded from the order and/or the entire order will be subject to cancellation and full refund. Any other items will be processed and shipped normally. This information is subject to change at any time, we will try our best to update this as regularly as possible

SIGNATURE DELIVERY CONFIRMATION

In compliance with the PACT ACT Regulations all shipments will require an adult signature (21+) with I.D. check upon delivery, according to law. This will incur a $5 fee at checkout.

We are committed to providing a reliable shopping experience for all customers. Please review our return and exchange terms carefully before placing an order.

30-Day Exchange Policy

We offer exchanges within 30 days of confirmed delivery.

To request an exchange, you must contact us at support@onlinevapeshop.us within 30 days of the tracking confirmation date. Our team will provide return instructions.

All returned items must be:

  • Unopened
  • Unused
  • Undamaged
  • In original packaging
  • In resellable condition

Items will not be eligible for exchange until received and inspected.

Non-Returnable Items

For safety and compliance reasons, we do not accept returns or exchanges on:

  • Opened or used products
  • Tested or tampered items
  • Items not purchased directly from www.onlinevapeshop.us
  • Final sale or personalized products

Due to the nature of vaping products, all sales are considered final once opened.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error.

Orders under $89.99 will be subject to standard shipping charges for replacement shipments.

Manufacturer Issues

If you experience a product defect after use, we recommend contacting the manufacturer directly. We do not process manufacturer warranties on behalf of customers.

Contact Information

OnlineVapeShop
Operated by Black Coral LLC
10655 Richmond Avenue, Suite 130A
Houston, Texas 77042
Customer Support: support@onlinevapeshop.us
Customer Service Hours: Mon–Fri, 9:00 AM – 5:00 PM (CST)